Global Empire Corporation has delivered programs for businesses like yours for more than 25 years. Our experience in contact center and business process outsourcing is matched by a strong compliance posture—including industry credentials and governance standards—so your programs meet or exceed requirements.
We operate 40,000+ seats across the Americas and Asia, supporting organizations from growing teams to multinational enterprises with end-to-end customer service solutions.
Global Empire Corporation has earned top honors for business process outsourcing and office support—reinforcing our leadership across contact center and BPO programs.
Office support extends your brand beyond the front line: accurate data and document processing helps you deliver great experiences while protecting sensitive information with secure storage and controlled access.
From everyday administrative tasks to mission-critical processing, we combine speed with accuracy—so you can hit tight deadlines without sacrificing quality. Our teams also help analyze service levels and protect brand reputation with scalable back-office services designed for operational efficiency.
Built for Teams That Need Reliable, High-Volume Office Support
Protect cash flow with disciplined follow-up on invoices, overdue prevention, and professional customer outreach.
Manage vendor payments and disbursement timing using proven AP practices that keep your ledger organized.
Review, validate, and route applications quickly so approvals move forward without bottlenecks.
Keep accounts accurate with timely reconciliation and clear visibility into balances and exceptions.
Resolve billing questions, invoice discrepancies, and account changes with fast, correct handling.
Support day-to-day accounting hygiene so your books stay balanced and audit-ready.
Offer 24/7 assistance across digital channels with multilingual coverage where you need it.
Validate claim details for completeness, authenticity, and policy alignment—especially for insurance workflows.
Professional outreach for past-due balances with compliant, respectful communication.
Turn friction into retention with structured complaint handling across email and voice.
Keep databases and web content accurate, organized, and updated on schedule.
Outbound calls or email campaigns to capture feedback and measure satisfaction over time.
Migrate legacy files during system upgrades while preserving integrity and structure.
High-volume, high-accuracy capture—built for speed without sacrificing quality.
Support timely, accurate financial reporting with specialist preparation assistance.
Watch critical transactions and digital touchpoints with experienced monitoring support.
Track forums, blogs, and social signals for brand mentions, risks, and competitive chatter.
Help ensure orders flow from capture to fulfillment with fewer errors and delays.
Confirm payments and order details at the moment that matters most—before issues reach the customer.
Verify identity and process secure resets and access appeals across apps and systems.
Process customer payments and refunds accurately so finance and CX stay aligned.
Answer product questions with knowledgeable reps to lift conversion and customer confidence.
Handle returns and service requests to protect revenue, loyalty, and brand perception.
Track and administer warranties end-to-end so claims stay organized and customers stay informed.
Global Empire Corporation delivers office support through flexible, scalable operating models—aligned to your volumes, systems, and service standards. Our teams work as an extension of your organization with consistent quality, fast turnaround, and secure handling across regions.
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A structured approach focused on speed, accuracy, and measurable operational outcomes.
We assess your workflows, service needs, compliance requirements, and turnaround expectations.
We design customized workflows and complete structured knowledge transfer for smooth execution.
Teams are trained on your business rules, systems, accuracy standards, and reporting requirements.
Operations launch with continuous monitoring, reporting, and optimization to improve performance.
We design office support programs around your goals—whether you need finance support, documentation, order handling, or customer-related workflows. Engagement models flex with seasonality, growth, and channel mix.
Reduce internal load with repeatable tasks handled by trained specialists.
Scale with teams that operate as an extension of your internal organization.
Improve throughput with analytics, automation, and continuous workflow refinement.
Our office support programs use secure, scalable tooling that integrates with your systems while preserving visibility and compliance.
Integrate with CRMs, ticketing, and workflow platforms to keep tasks moving efficiently.
Centralized knowledge and controlled access help teams follow the right steps while protecting sensitive data.
Dashboards, QA routines, and reporting for accuracy, turnaround, and volume.
Productivity tooling and agent-assist capabilities to reduce manual effort and improve consistency.
Discover Our Services
Strengthen operations with integrated office support designed to improve efficiency, reduce errors, and deliver measurable business outcomes.
Talk to a CX ExpertProvide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide
We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.
Tell us what you’re building — we’ll show you how to get there, faster and smarter.
We support AR/AP, data entry, billing support, claims, collections, document routing, order management, refunds, surveys, content updates, and many other administrative workflows.
Yes. Our teams are built for speed, accuracy, and meeting demanding deadlines.
Absolutely. Security, access control, encryption, and audit-ready documentation are core to our operations.
Yes. We deliver end-to-end coverage across customer service, sales, technical support, and office support workflows.
Most programs launch within 2–6 weeks, depending on scope, integrations, and access requirements.
TESTIMONIALS
Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
Excellent service — we consistently receive comments about how professional and friendly their agents are. To our customers, it feels seamless and they assume the people answering are part of our in-office team. It has worked out far better than we thought possible.
Global Empire has provided essential call center services for over a decade, responding to medical and non-medical emergencies with accuracy and professionalism. Their commitment to quality and continuous learning is clearly reflected in the service they deliver.
I never realized how much overtime we were paying until we started using Global Empire. We were able to eliminate overtime completely while improving how calls are handled. Now our staff can focus on other important tasks that keep our customers happy.
I wasn’t using all the options Global Empire offered until one of their representatives noticed and reached out. Based on their recommendations, we made several changes that saved money and improved response time. Customers now comment on how efficiently our business runs.
We believe excellent customer service provides the sharpest competitive edge. Global Empire shares that same vision and works closely with us to deliver the best possible service quality. Their partnership supports our ongoing commitment to excellence.
The main reason we work with Global Empire is the ‘red carpet’ treatment. They have the best group of agents I’ve worked with in over 20 years, and they consistently maintain high standards for compliance and customer interactions. They lead by example.
Efficient, professional service with a personal touch. It’s rare to find a provider that consistently delivers both quality and responsiveness at this level.
Over the years I’ve been impressed with the professionally trained staff at Global Empire. Our customers are often anxious or angry, and their team consistently puts them at ease. In two decades, we have never had a customer complaint — which says everything.
As we expanded from Europe into North America, we knew customer service and technical support would be critical to success. We were impressed to learn Global Empire was handling support for a market leader. After working with them, it’s clear why — their service sets the standard.
One of our members struggled with registration and called our toll-free number. The Global Empire agent remained calm, extremely helpful, and professional throughout a long troubleshooting process. Because of that call, the customer remained loyal — and that is a huge asset.
Global Empire is over-delivering on SPH and sales targets. Their performance has helped us reduce acquisition costs significantly, and they have proven to be the missing link in our growth strategy.
I can’t believe we didn’t use Global Empire sooner. Since joining, our order accuracy improved, wait time is virtually gone, and customers receive their orders correctly and on time. This partnership has had a major impact on our national pizza business.
Because of their experience in the energy industry, Global Empire has become a valued marketing partner. Their call center solutions help us acquire customers, retain them, and provide quality service after the sale — 24 hours a day.
Our business relationship with Global Empire has been long and very satisfying. Their employees deserve full credit for the professionalism and consistency they bring to every interaction. I know firsthand how stressful frontline work can be, and their team delivers every time.
Global Empire has been an integral part of our business for years. Our customers expect to speak with someone who can assist immediately, and their team consistently delivers. They maintain professionalism, empathy, and flexibility, making it easy to work together.
With so much outsourcing in the answering services space, it was a relief to find a provider that is truly efficient. The pricing is excellent, onboarding was smooth, and our clients were far happier speaking to a live operator instead of voicemail.
We have partnered with Global Empire for over 15 years and they remain a crucial part of our 24/7 operations. They support multiple sites across states, and we couldn’t be happier with their service, reliability, and long-term consistency.
