Banking & Financial Services BPO helps banks, financial institutions, fintech companies, and lenders outsource customer support, transaction assistance, and back-office operations while maintaining security, compliance, and service excellence.
At Global Empire Corporation, we deliver end-to-end Banking & Financial Services BPO solutions designed to improve customer trust, operational efficiency, and regulatory confidence—across every stage of the financial customer lifecycle.
It is vital to find the proper partner in the finance and banking business that can give an end-to-end customer care and contact center solution to help you achieve your goals. With our financial customer service solution, you can access a scalable on-demand network of professional service providers. Leverage our team of experts dedicated to financial services and banking who can help achieve higher conversion rates throughout your inbound and outbound campaigns. Additionally, our efficient, virtual platform provides considerable cost savings via enhanced resource usage and a multi-layered strategy to strengthen customer care.
Global Empire Corporation has over 25 years of experience in providing outstanding call center outsourcing solutions to the financial services, banking, and insurance industries. To this day, some of the largest banks in the world rely on Global Empire Corporation to help them with new customer acquisition, improving customer retention and lifetime value while increasing cross-sell opportunities.
We publish an independent shortlist of the 15 providers worth considering for banking & financial services programmes, with the criteria that matter in this industry and how each provider compares.
We handle nearly 20 million financial service and insurance customer and prospects contacts annually for sales, service, and banking customer support. In addition, we make it a priority to meet all financial and insurance service industry stringent requirements, including ongoing efforts for PCI and SOC compliance.
Global Empire Corporation delivers Banking & Financial Services BPO with security, accuracy, and regulatory alignment at the core of every interaction. Our teams support high-volume financial inquiries, sensitive transactions, and customer service workflows while maintaining confidentiality and trust.
We help financial institutions reduce operational risk, improve response times, and deliver consistent service across all customer touchpoints.
Banking & Financial Services BPO We Provide
Compliance with workplace standards is required in all industries, but particularly in the banking business. Our call center service for banking and financial services provides live answering services 24 hours a day, seven days a week, critical for compliance hotlines, fraud hotlines, and identity theft hotlines.
The not-so-fun aspect of the financial services industry is completing claims paperwork. Consider what more you could do if you didn’t spend 80 percent of your telephone time assisting consumers with claim forms. We can connect to transfer data directly into your current claims processing infrastructure with banking customer support software.
The financial services industry’s core competency is customer service. Clients will choose the vendor that provides the most representation with so many alternatives available to mortgage banks, credit unions, accountants, financial consultants, wealth consultants, and insurance agents.
We can provide your callers with the personalized customer service they need with our specialized agent program. We can provide secure interfaces with whatever information our agents need to access to successfully conclude the conversation and wow the client.
Inbound and outbound customer service for account inquiries, transactions, and service requests.
Support for balance inquiries, transaction tracking, account updates, and service requests.
Payment inquiries, reminders, collections assistance, and billing clarification.
Customer communication for fraud alerts, verification, and risk-related inquiries.
Assistance with loan inquiries, application follow-ups, credit services, and documentation.
Onboarding, upselling, cross-selling, and retention programs.
Data processing, documentation management, compliance support, and reporting.
Live chat, email, IVR, and digital customer engagement services.
Global Empire Corporation delivers Banking & Financial Services BPO through a flexible, scalable delivery model designed to support regional and global financial operations. Our teams provide multilingual coverage, 24/7 availability, and consistent service quality—while maintaining regulatory alignment. Our customized solutions serve mortgage banks, credit unions, accountants, financial consultants, wealth consultants, and insurance agents — each with tailored workflows designed around their unique customer needs and regulatory requirements. We support onshore, nearshore, and offshore delivery models based on compliance, security, and operational needs.
Talk to a SpecialistA proven, security-first approach
We review your workflows, regulatory requirements, and customer service objectives.
Customized workflows aligned with your systems, policies, and compliance standards.
Financial-trained agents prepared with role-specific training, QA frameworks, and KPIs.
Live operations supported by monitoring, analytics, and continuous improvement.
With our specialized agent program, your customers get the personalized attention they expect from a trusted financial institution. Our agents access secure interfaces with the specific information they need to handle conversations confidently, resolve issues on the first call, and deliver the kind of experience that builds lasting loyalty. Every interaction feels like it’s coming directly from your own team.
Talk to a Specialist
Essential Security and Infrastructure Technology
Global Empire Corporation designs Banking & Financial Services BPO solutions tailored to your products, customer base, and regulatory environment—ensuring flexibility, security, and measurable results.
Deliver accurate, responsive assistance across every financial touchpoint.
Scale operations with trained financial professionals aligned to your brand.
Improve efficiency and reduce risk through analytics, automation, and AI-enabled workflows.
Our Banking & Financial Services BPO solutions are powered by secure, scalable technology designed to integrate seamlessly with financial systems.
We integrate with leading CRM and ticketing platforms to manage customer, account holder, and prospect interactions efficiently across all channels.
A centralized, secure knowledge base ensures agents have access to accurate product, policy, and account information while protecting sensitive financial data.
Call monitoring, QA frameworks, and performance reporting help maintain service quality, compliance, and continuous improvement.
AI-enabled agent-assist tools support faster resolution, improved accuracy, and consistent service delivery.
Discover Our Services
Empower your banking or financial organization with integrated CX, contact center, and BPO services designed to enhance customer trust, ensure compliance, and support sustainable growth.
Talk to a CX ExpertProvide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide
We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.
Tell us what you’re building — we’ll show you how to get there, faster and smarter.
Yes. Our Banking & Financial Services BPO solutions are designed for banks, fintechs, and financial institutions.
Yes. Security, confidentiality, and compliance are central to our operations.
Absolutely. We support phone, chat, email, IVR, and digital channels.
We use QA monitoring, compliance checks, service level reporting, and continuous improvement programs to maintain consistent performance.
Timelines depend on complexity and integration needs, but many programs can be launched in weeks with a structured onboarding and training process
TESTIMONIALS
Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
Excellent service — we consistently receive comments about how professional and friendly their agents are. To our customers, it feels seamless and they assume the people answering are part of our in-office team. It has worked out far better than we thought possible.
Global Empire has provided essential call center services for over a decade, responding to medical and non-medical emergencies with accuracy and professionalism. Their commitment to quality and continuous learning is clearly reflected in the service they deliver.
I never realized how much overtime we were paying until we started using Global Empire. We were able to eliminate overtime completely while improving how calls are handled. Now our staff can focus on other important tasks that keep our customers happy.
I wasn’t using all the options Global Empire offered until one of their representatives noticed and reached out. Based on their recommendations, we made several changes that saved money and improved response time. Customers now comment on how efficiently our business runs.
We believe excellent customer service provides the sharpest competitive edge. Global Empire shares that same vision and works closely with us to deliver the best possible service quality. Their partnership supports our ongoing commitment to excellence.
The main reason we work with Global Empire is the ‘red carpet’ treatment. They have the best group of agents I’ve worked with in over 20 years, and they consistently maintain high standards for compliance and customer interactions. They lead by example.
Efficient, professional service with a personal touch. It’s rare to find a provider that consistently delivers both quality and responsiveness at this level.
Over the years I’ve been impressed with the professionally trained staff at Global Empire. Our customers are often anxious or angry, and their team consistently puts them at ease. In two decades, we have never had a customer complaint — which says everything.
As we expanded from Europe into North America, we knew customer service and technical support would be critical to success. We were impressed to learn Global Empire was handling support for a market leader. After working with them, it’s clear why — their service sets the standard.
One of our members struggled with registration and called our toll-free number. The Global Empire agent remained calm, extremely helpful, and professional throughout a long troubleshooting process. Because of that call, the customer remained loyal — and that is a huge asset.
Global Empire is over-delivering on SPH and sales targets. Their performance has helped us reduce acquisition costs significantly, and they have proven to be the missing link in our growth strategy.
I can’t believe we didn’t use Global Empire sooner. Since joining, our order accuracy improved, wait time is virtually gone, and customers receive their orders correctly and on time. This partnership has had a major impact on our national pizza business.
Because of their experience in the energy industry, Global Empire has become a valued marketing partner. Their call center solutions help us acquire customers, retain them, and provide quality service after the sale — 24 hours a day.
Our business relationship with Global Empire has been long and very satisfying. Their employees deserve full credit for the professionalism and consistency they bring to every interaction. I know firsthand how stressful frontline work can be, and their team delivers every time.
Global Empire has been an integral part of our business for years. Our customers expect to speak with someone who can assist immediately, and their team consistently delivers. They maintain professionalism, empathy, and flexibility, making it easy to work together.
With so much outsourcing in the answering services space, it was a relief to find a provider that is truly efficient. The pricing is excellent, onboarding was smooth, and our clients were far happier speaking to a live operator instead of voicemail.
We have partnered with Global Empire for over 15 years and they remain a crucial part of our 24/7 operations. They support multiple sites across states, and we couldn’t be happier with their service, reliability, and long-term consistency.
