E-commerce BPO services help online businesses outsource customer support, order management, payment assistance, and post-purchase workflows while maintaining brand consistency, customer satisfaction, and operational efficiency across all digital touchpoints.
No matter what you’re selling or what your eCommerce goals may be, ensuring positive consumer engagement is one of the most critical factors when building brand loyalty among online shoppers. Depending on the size of your business, you may be faced with an extraordinarily high number of support and service requests. Keeping up with these in a timely manner can make or break the confidence that your consumers have in your brand. Successful customer support for eCommerce also includes reacting to trends in the industry and adapting to new strategies in order to meet the changing demands of your customers.
Using data-driven insights and the latest CX technologies, our highly skilled agents will successfully act as an extension of your company, no matter the industry. From inbound to outbound call center services, our multilingual team has experience across all channels of engagement to provide unmatched eCommerce support solutions across the globe. As a PCI-compliant call center, we can even handle incoming orders, process credit cards, facilitate returns, and effectively manage your entire customer experience.
Customer service for eCommerce businesses takes up lots of time and resources that you could be allocating to other parts of your business. Let us take the reins so you can continue to move your business forward.
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Global Empire Corporation delivers e-commerce BPO services with reliability, security, and performance at the core of every operation. Our teams manage high-volume customer interactions, order inquiries, and post-purchase support while ensuring consistent service quality across all channels.
As a PCI-compliant e-commerce call center, we help protect customer payment data, manage sensitive transactions, and maintain trust throughout the buyer journey—before, during, and after checkout.
E-commerce BPO Services We Provide
Inbound and outbound customer service across phone, chat, email, and social platforms.
Order placement, tracking, modifications, cancellations, and fulfillment coordination.
PCI-compliant payment handling, refunds, chargebacks, and billing inquiries.
Customer-friendly returns processing to improve satisfaction and retention.
Assistance with product inquiries, availability, sizing, pricing, and promotions.
Pre-sales support, upselling, cross-selling, and loyalty-building interactions.
Customer care and brand engagement across social platforms and online channels.
Cart abandonment follow-ups, promotions, and proactive customer outreach.
Global Empire Corporation delivers e-commerce BPO services through a flexible, scalable delivery model designed to support businesses of all sizes. Our teams provide multilingual coverage, 24/7 availability, and consistent service quality across regions—without compromising brand voice or customer experience.
We support onshore, nearshore, and offshore delivery models based on your sales volume, market reach, and growth objectives.
Talk to a SpecialistWHY OUTSOURCE
Beyond the obvious benefits of saving money, there are countless other reasons you should trust Global Empire Corporation with your eCommerce customer services, including:
Scalability Our team is large enough to handle any volume of customer engagement depending on your needs. We offer customized, scalable plans at affordable rates.
Return on Investment Our proven strategy as an eCommerce call center is known to pay for itself. There’s nothing more valuable to the growth of your business than happy, satisfied customers.
Customization Every business is different and will require a different collection of services. We make sure your budgets are used accordingly and continually serving the needs of your target market.
At Global Empire Corporation, we take the training of our eCommerce customer service call center employees very seriously, because they are directly interacting with your valued customers. Our goal is to increase sales, satisfy valuable customers, and foster more successful brand engagement overall. With an enthusiastic and compassionate team at your side, you can rest assured you’re outsourcing your eCommerce Helpdesk effectively. We take pride in our ability to outperform any in-house call center operation, and we’ll do it for half the price. If you are looking to outsource eCommerce customer service and reap the benefits, contact us today to learn more about how we can work together!
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A proven, performance-driven process designed for online businesses
We analyze your customer journeys, platforms, and support requirements.
Customized workflows aligned with your e-commerce systems, policies, and brand tone.
E-commerce-trained agents prepared with product knowledge, CX standards, and QA metrics.
Live operations with analytics, reporting, and ongoing CX optimization.
Global Empire Corporation designs e-commerce BPO solutions tailored to your business model, product catalog, customer volume, and growth stage—ensuring flexibility, scalability, and measurable results.
Deliver fast, personalized customer interactions across every digital channel.
Scale operations with trained agents working as an extension of your in-house team.
Improve efficiency and reduce costs using analytics, automation, and AI-enabled workflows.
Our e-commerce BPO services are powered by secure, scalable technology that integrates seamlessly with your existing platforms.
Support for major CRMs, helpdesks, payment gateways, and e-commerce platforms.
Centralized product and policy knowledge for accurate customer responses.
Call monitoring, CX analytics, and performance dashboards.
AI-powered tools to improve response times, accuracy, and customer satisfaction.
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide
We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.
Tell us what you’re building — we’ll show you how to get there, faster and smarter.
Yes. Our e-commerce BPO services are designed specifically for online retailers, DTC brands, and marketplaces.
Yes. We scale quickly during sales events, promotions, and seasonal spikes.
Absolutely. We support phone, chat, email, social media, and digital channels.
Yes. Our operations follow PCI-compliant processes for secure payment handling.
Yes. We support customers in 27+ languages globally.
Most engagements can be launched within 2–6 weeks , depending on scope.
TESTIMONIALS
Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
Excellent service — we consistently receive comments about how professional and friendly their agents are. To our customers, it feels seamless and they assume the people answering are part of our in-office team. It has worked out far better than we thought possible.
Global Empire has provided essential call center services for over a decade, responding to medical and non-medical emergencies with accuracy and professionalism. Their commitment to quality and continuous learning is clearly reflected in the service they deliver.
I never realized how much overtime we were paying until we started using Global Empire. We were able to eliminate overtime completely while improving how calls are handled. Now our staff can focus on other important tasks that keep our customers happy.
I wasn’t using all the options Global Empire offered until one of their representatives noticed and reached out. Based on their recommendations, we made several changes that saved money and improved response time. Customers now comment on how efficiently our business runs.
We believe excellent customer service provides the sharpest competitive edge. Global Empire shares that same vision and works closely with us to deliver the best possible service quality. Their partnership supports our ongoing commitment to excellence.
The main reason we work with Global Empire is the ‘red carpet’ treatment. They have the best group of agents I’ve worked with in over 20 years, and they consistently maintain high standards for compliance and customer interactions. They lead by example.
Efficient, professional service with a personal touch. It’s rare to find a provider that consistently delivers both quality and responsiveness at this level.
Over the years I’ve been impressed with the professionally trained staff at Global Empire. Our customers are often anxious or angry, and their team consistently puts them at ease. In two decades, we have never had a customer complaint — which says everything.
As we expanded from Europe into North America, we knew customer service and technical support would be critical to success. We were impressed to learn Global Empire was handling support for a market leader. After working with them, it’s clear why — their service sets the standard.
One of our members struggled with registration and called our toll-free number. The Global Empire agent remained calm, extremely helpful, and professional throughout a long troubleshooting process. Because of that call, the customer remained loyal — and that is a huge asset.
Global Empire is over-delivering on SPH and sales targets. Their performance has helped us reduce acquisition costs significantly, and they have proven to be the missing link in our growth strategy.
I can’t believe we didn’t use Global Empire sooner. Since joining, our order accuracy improved, wait time is virtually gone, and customers receive their orders correctly and on time. This partnership has had a major impact on our national pizza business.
Because of their experience in the energy industry, Global Empire has become a valued marketing partner. Their call center solutions help us acquire customers, retain them, and provide quality service after the sale — 24 hours a day.
Our business relationship with Global Empire has been long and very satisfying. Their employees deserve full credit for the professionalism and consistency they bring to every interaction. I know firsthand how stressful frontline work can be, and their team delivers every time.
Global Empire has been an integral part of our business for years. Our customers expect to speak with someone who can assist immediately, and their team consistently delivers. They maintain professionalism, empathy, and flexibility, making it easy to work together.
With so much outsourcing in the answering services space, it was a relief to find a provider that is truly efficient. The pricing is excellent, onboarding was smooth, and our clients were far happier speaking to a live operator instead of voicemail.
We have partnered with Global Empire for over 15 years and they remain a crucial part of our 24/7 operations. They support multiple sites across states, and we couldn’t be happier with their service, reliability, and long-term consistency.
We publish an independent shortlist of the 15 providers worth considering for e-commerce programmes, with the criteria that matter in this industry and how each provider compares.
