Global Empire Corporation has delivered high-performance back office solutions for over 25 years. Our expertise in business process outsourcing and transaction management is backed by strong compliance frameworks, governance standards, and secure data handling—ensuring your operations meet the highest levels of accuracy and reliability.
We operate 40,000+ seats across the Americas and Asia, supporting businesses of all sizes with scalable, process-driven back office solutions that improve efficiency and reduce operational costs.
Global Empire Corporation is recognized for delivering high-quality back office and BPO solutions that drive efficiency, accuracy, and measurable outcomes.
Back office operations are the backbone of business performance. From data processing to financial transactions, we ensure every process is handled with precision, security, and consistency.
We combine intelligent automation with human expertise to reduce errors, improve turnaround time, and support business continuity.
Built for Organizations Managing High-Volume, Transaction-Heavy Workloads
Accurate, high-volume data capture and validation to support critical business operations.
Seamless transfer of legacy data during system upgrades while maintaining integrity and structure.
Efficient handling, validation, and organization of digital and physical documents.
Streamline invoicing, payments, and collections while maintaining financial accuracy.
Ensure timely and error-free billing, adjustments, and reconciliation.
Validate and process claims efficiently with compliance and accuracy.
End-to-end order handling from entry to fulfillment with reduced errors and delays.
Secure and accurate handling of financial transactions.
Monitor transactions and flag anomalies to minimize risk.
Maintain updated, accurate, and structured business information.
Professional and compliant follow-ups for outstanding payments.
Generate structured reports to improve decision-making and operational visibility.
Global Empire Corporation delivers back office support through flexible and scalable models aligned with your business requirements. Our teams function as an extension of your organization, ensuring consistent performance, fast turnaround, and secure operations.
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A structured approach focused on speed, accuracy, and measurable operational outcomes.
We analyze your workflows, volumes, and operational challenges.
We design optimized processes using automation and best practices.
Teams are trained on your systems, compliance standards, and KPIs.
Ongoing monitoring, reporting, and process improvements for better performance.
We design customized back office programs based on your operational needs, transaction volumes, and business goals.
Handle repetitive, high-volume tasks with speed and accuracy.
Scale operations with teams aligned to your workflows.
Improve efficiency through analytics and automation strategies.
Our back office services are powered by secure, scalable technologies:
Seamless integration with CRMs, ERPs, and internal platforms.
Controlled access and data protection across all processes.
Performance dashboards and accuracy tracking.
Reduce manual effort and improve processing speed.
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Efficient back office operations directly impact customer experience. By reducing errors, improving turnaround times, and ensuring accurate data, we help strengthen your overall CX performance.
Talk to a CX ExpertProvide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
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Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide
We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.
Tell us what you’re building — we’ll show you how to get there, faster and smarter.
We support AR/AP, data entry, billing support, claims, collections, document routing, order management, refunds, surveys, content updates, and many other administrative workflows.We support a wide range of back office operations including data entry, transaction processing, accounts payable and receivable, billing, claims processing, order management, document handling, reporting, and more—customized to your business needs.
Yes. Our teams are built for high-volume environments with strict quality controls, automation support, and continuous monitoring to ensure speed and accuracy at scale.
We follow strict data protection protocols, secure access controls, and compliance standards to ensure all sensitive business and customer data is handled safely and responsibly.
Absolutely. We integrate with your existing CRMs, ERPs, and workflow tools to ensure seamless operations without disrupting your current processes.
Yes, we provide round-the-clock support with global delivery teams and multilingual capabilities to meet your operational requirements.
TESTIMONIALS
Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
Excellent service — we consistently receive comments about how professional and friendly their agents are. To our customers, it feels seamless and they assume the people answering are part of our in-office team. It has worked out far better than we thought possible.
Global Empire has provided essential call center services for over a decade, responding to medical and non-medical emergencies with accuracy and professionalism. Their commitment to quality and continuous learning is clearly reflected in the service they deliver.
I never realized how much overtime we were paying until we started using Global Empire. We were able to eliminate overtime completely while improving how calls are handled. Now our staff can focus on other important tasks that keep our customers happy.
I wasn’t using all the options Global Empire offered until one of their representatives noticed and reached out. Based on their recommendations, we made several changes that saved money and improved response time. Customers now comment on how efficiently our business runs.
We believe excellent customer service provides the sharpest competitive edge. Global Empire shares that same vision and works closely with us to deliver the best possible service quality. Their partnership supports our ongoing commitment to excellence.
The main reason we work with Global Empire is the ‘red carpet’ treatment. They have the best group of agents I’ve worked with in over 20 years, and they consistently maintain high standards for compliance and customer interactions. They lead by example.
Efficient, professional service with a personal touch. It’s rare to find a provider that consistently delivers both quality and responsiveness at this level.
Over the years I’ve been impressed with the professionally trained staff at Global Empire. Our customers are often anxious or angry, and their team consistently puts them at ease. In two decades, we have never had a customer complaint — which says everything.
As we expanded from Europe into North America, we knew customer service and technical support would be critical to success. We were impressed to learn Global Empire was handling support for a market leader. After working with them, it’s clear why — their service sets the standard.
One of our members struggled with registration and called our toll-free number. The Global Empire agent remained calm, extremely helpful, and professional throughout a long troubleshooting process. Because of that call, the customer remained loyal — and that is a huge asset.
Global Empire is over-delivering on SPH and sales targets. Their performance has helped us reduce acquisition costs significantly, and they have proven to be the missing link in our growth strategy.
I can’t believe we didn’t use Global Empire sooner. Since joining, our order accuracy improved, wait time is virtually gone, and customers receive their orders correctly and on time. This partnership has had a major impact on our national pizza business.
Because of their experience in the energy industry, Global Empire has become a valued marketing partner. Their call center solutions help us acquire customers, retain them, and provide quality service after the sale — 24 hours a day.
Our business relationship with Global Empire has been long and very satisfying. Their employees deserve full credit for the professionalism and consistency they bring to every interaction. I know firsthand how stressful frontline work can be, and their team delivers every time.
Global Empire has been an integral part of our business for years. Our customers expect to speak with someone who can assist immediately, and their team consistently delivers. They maintain professionalism, empathy, and flexibility, making it easy to work together.
With so much outsourcing in the answering services space, it was a relief to find a provider that is truly efficient. The pricing is excellent, onboarding was smooth, and our clients were far happier speaking to a live operator instead of voicemail.
We have partnered with Global Empire for over 15 years and they remain a crucial part of our 24/7 operations. They support multiple sites across states, and we couldn’t be happier with their service, reliability, and long-term consistency.
