(780) 406-0000
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Industry-Leading Award
Winning Call Center
Outsourcing Company

Global Reach – Local Impact

AI is not a replacement for people — it is a tool that enhances human expertise. Our approach blends advanced AI technology with highly trained professionals to improve efficiency, strengthen customer relationships, and deliver exceptional service outcomes.

  • Over 25 years of global BPO experience
  • 24/7 multilingual call center in 27+ languages
  • Onshore, Nearshore & Offshore delivery models
  • AI-enabled workflows that reduce costs by up to 75% per interaction
Request a Proposal

(780) 406-0000

Call Us

Deliver exceptional customer experiences with our 24/7 multilingual call center and BPO services—designed to scale operations, reduce costs, and improve service quality.

Industry-Leading Award Winning Call Center Outsourcing Company

Global Reach – Local Impact

  • Over 25 years of global BPO experience
  • 24/7 multilingual call center in 27+ languages
  • Onshore, Nearshore & Offshore delivery models
  • AI-enabled workflows that reduce costs by up to 75% per interaction
Request a Proposal

Call Us On:

(780) 406-0000

AI is not a replacement for people — it is a tool that enhances human expertise. Our approach blends advanced AI technology with highly trained professionals to improve efficiency, strengthen customer relationships, and deliver exceptional service outcomes.

Elevate your customer experience with our professional, multilingual call center and BPO services, available 24/7

Value Creation For Our Clients
Transactions Processed
0.1 B+
Contact Centers Worldwide
1 +
Service in 27+ Languages
1
Over 35000 Happy Employees
1 k+
New Customers Acquired
1 M+

Certified Trust: Our Commitment to Excellence

For over 25 years, we have set the standard as an industry-leading BPO and call center outsourcing company, combining advanced technology, skilled talent, and proven processes to deliver exceptional results for Global Empire Corporation.

Technology Partners

We work with leading CX and technology providers to deliver scalable, AI-enabled, and performance-driven solutions.

Awards & Recognition

Our commitment to service quality, innovation, and results has earned recognition across the CX and outsourcing industry.

Compliance Certifications

Our processes align with recognized compliance and security standards to support data protection, audit readiness, and quality assurance.

Industries We Serve Worldwide

Tailored Customer Experience Solutions for Every Industry

We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.

Why Businesses Choose Global Empire Corporation

No. 1 

Partner ranking based on Performance 

$16 Million

added in upselling/cross-selling

99.8%

SLA compliance across all service lines

50%

reduction in attrition

70%

reduction in operational costs within first 6 months

80%

decrease in quality-related escalations

Outsource Smarter. Scale Faster.
Request a Proposal

Discover Our Services

End-to-End Customer Experience &
BPO solution

Empower your organization with integrated customer experience, contact center, and business process outsourcing services designed to improve efficiency, ensure compliance, and drive measurable business outcomes.

Talk to a CX Expert
Customer Care & Support Services
Provide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
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Omnichannel & Multichannel
Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
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Technical Support Outsourcing
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
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Boost Sales Performance
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
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Back Office & BPO Services
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
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Dedicated Call Center Teams
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
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Global Call Center & BPO Services
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
Request a Proposal
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ABOUT US

A Global Provider of Choice That Delivers Meaningful Value for Your Organization. Your business is our top priority at Global Empire Corporation. We are in business to deliver real value to your organization every day.

Our employees deliver exceptional sales, customer care and technical support on behalf of many Fortune 100 companies through our global network of service centers throughout the world. Our support and sales professionals are focused on the needs of your customers and your business. 

Learn More

A Tailored Approach to Customer & Business Process Outsourcing

Our hands-on experience working with large global businesses has positioned us as an industry-leading business process outsourcing company. As a multilingual call center, we pride ourselves on the ability to serve your customers around the world, and we know the value we bring to your global reputation. Whether you require inbound or outbound solutions, we train our global call center team to handle customer interactions effectively and respectfully.

Successfully executing digital business goals looks different for every company, which is why our BPO company takes a comprehensive approach to learn about your brand and the customers we’ll be serving. Above all, we believe that first contact should always be a positive experience that increases brand engagement and fosters brand loyalty.

What good is a service if you can’t back it up? At Global Empire Corporation, we as a dedicated call center company measure the success and satisfaction of our processes when touching base with your end-users. Utilizing the latest technology and CX analytics, we are able to create actionable insights and provide highly effective outsourced customer support through everyday interactions.

Successful engagement directly results from the empathy generated when people — committed to delivering on your brand promise — work with an extensive understanding of your consumers and their specific requirements. As a premier call center outsourcing company, we integrate people, data and technology into your customer experience ecosystem to effectively serve your consumers during critical times.

SELECT YOUR BESPOKE SOLUTION

Global Empire Corporation brings great history and experience to the table, offering you top talent – from the sales and support professionals who represent your brand to our site leadership and senior executives. We bring our experience, talent, and passion to the job every day to help make your life a little easier and your business a lot stronger.

I Need Customer Support

I want to deliver seamless, high-quality customer interactions across voice, chat, email, and social channels—aligned with my brand and customer expectations.

Get started

I Need a Dedicated Team

I want to scale my operations with skilled, multilingual contact center professionals tailored to my business, industry, and compliance requirements.

Get started

I Need to Optimize My Operations

I want to improve performance, reduce costs, and enhance customer experience through process optimization, analytics, automation, and continuous improvement.

Get started

Our Global Capability Centers

Global Empire’s Global Capability Centers (GCCs) enable round-the-clock delivery through a strategic mix of onshore, nearshore, and offshore locations. Our globally distributed teams provide scalable operations, multilingual support, and industry-specific expertise—ensuring speed, quality, and cost efficiency for our clients worldwide.

Tell us what you’re building

we’ll help you scale it faster and smarter. From customer support to full-service BPO teams, we’ll match you with the right global capability center solution to meet your goals.

Talk to a Call Center Specialist

Speak with a Call Center specialist and tell us about your business needs. We’ll recommend a scalable, results-driven solution tailored to your goals.

TESTIMONIALS

Our trusted clients

Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
General ManagerHospice Association
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
PresidentTaxi Company in U.S.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.”
ManagerTelecommunications
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsFinancial Institution
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Operations ManagerFinancial Institution
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
Manager of Support OperationsAutomotive Company
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
MayorLarge North American City

Frequently asked questions

Tell us what you’re building — we’ll show you how to get there, faster and smarter.

Global Empire Corporation is recognized as a leading call center outsourcing company due to over 25 years of industry experience, a global network of contact centers, and a proven track record of delivering measurable business outcomes. We combine advanced CX technology, skilled multilingual talent, and performance-driven processes to consistently exceed client expectations across industries.

We ensure high-quality customer experience by integrating voice, chat, email, social media, and digital channels into a unified omnichannel support model. Our teams follow strict quality frameworks, real-time monitoring, and continuous performance optimization to deliver consistent, personalized, and reliable customer interactions at every touchpoint.

Unlike traditional outsourcing providers, Global Empire delivers true multilingual call center services through native-speaking agents trained in cultural nuance, industry compliance, and brand alignment. With support in 27+ languages and 24/7 availability, we help global brands connect with customers naturally and effectively across international markets.

Yes. Our flexible delivery model allows businesses to scale call center operations quickly using a strategic mix of onshore, nearshore, and offshore resources. Whether you need a small dedicated team or a large multi-country operation, we adapt staffing, technology, and workflows to match your growth and seasonal demand.

Global Empire improves efficiency and reduces operational costs through process optimization, automation, analytics, and continuous improvement programs. Our clients typically see reductions in attrition, quality escalations, and overall operating costs within the first six months—while maintaining high service-level compliance.

Businesses can get started by requesting a proposal or speaking directly with one of our customer experience experts. We begin with a detailed needs assessment, followed by a customized outsourcing strategy that aligns with your industry, compliance requirements, customer expectations, and long-term business objectives.