Insurance BPO services help insurers, brokers, and insurance service providers outsource customer support, claims assistance, and policy servicing while maintaining compliance, accuracy, and a human-first customer experience.
Our insurance contact center outsourcing portfolio covers a diverse range of services — including first-party coverage, life insurance, general insurance, vehicle insurance, health insurance, and householders’ insurance — ensuring comprehensive support across every product line.
With extensive experience supporting Property, Casualty, Life, and Health Insurance organizations, Global Empire Corporation delivers customer-centric insurance BPO services designed to reduce effort, improve turnaround times, and increase policyholder satisfaction—year after year.
Global Empire Corporation delivers insurance BPO services with compliance, accuracy, and reliability at the core of every operation. Our insurance contact center outsourcing solutions support fast, efficient, and accurate customer interactions—24/7, every day of the year.
We help insurers process claims quickly, manage policyholder inquiries effectively, and build trust through consistent, ethical, and personalized service across every channel.
Today’s insurance customers want access to fully automated claims submissions while still having access to personalized support. The competition in the insurance market is fierce — you need to become the leader in innovative customer support. That means seamless customer support across all digital platforms including social media, chatbots, mobile, and helpdesk. It means maintaining control of your costs while delivering outstanding service. It means providing agents accurate information about your products and customers to upsell and cross-sell. And it means having up-to-the-minute real-time data analytics and customer insights at your fingertips.
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Insurance BPO Services We Provide
Inbound and outbound policyholder support delivered with empathy, accuracy, and brand alignment across all channels.
First Notice of Loss (FNOL), claims intake, documentation support, follow-ups, and customer communication—including emergency and high-touch interactions.
Policy issuance, renewals, endorsements, cancellations, and insurance verification outsourcing services.
Premium inquiries, payment assistance, cancellations, saves, surveys, and policyholder retention workflows.
Lead qualification, new policy acquisition, upselling, and cross-selling supported by real-time data insights.
Live chat, email, social media customer service, chatbots, in-app messaging, and helpdesk support.
New policy setup, data entry, documentation management, and compliance-ready processing.
Administrative and operational support for underwriting teams, including data validation.
Global Empire Corporation delivers insurance BPO services through bilingual, nearshore, onshore, and offshore contact centers with more than two decades of experience supporting insurance operations. Our flexible delivery model ensures seamless coverage, multilingual support, and consistent service quality — while maintaining control over costs and performance.
Our insurance call center services are fully compliant with global regulations, employing some of the most experienced call center agents in the industry to ensure your customers receive the highest quality experience while adding to your ROI. We offer multichannel capabilities including live chat support, inbound and outbound call support, email services, and social media customer services — connecting with your policyholders wherever they are.
Talk to a SpecialistA proven, compliance-driven approach designed for insurance operations
We assess your insurance workflows, customer journeys, and compliance requirements.
Customized workflows aligned with your products, policies, and brand standards.
Insurance-trained agents prepared with advanced training, QA frameworks, and performance KPIs.
Live operations supported by real-time analytics, automation, and ongoing optimization.
Global Empire Corporation combines our vast history of experience and best practices, quality assurance, and advanced training techniques with machine learning and AI — including chatbots, in-app messaging, social media responses, inbound and outbound calls, and email — to connect with your customers on every channel they prefer.
Deliver fast, accurate, and empathetic insurance support across all digital and voice channels.
Our agents are trained, hired, and managed as an extension of your organization.
Leverage AI, machine learning, chatbots, and real-time data analytics to improve CX and ROI.
Our insurance BPO services are powered by secure, scalable technology designed to integrate seamlessly with your existing insurance systems. We combine decades of best practices in quality assurance and advanced training with machine learning and AI — including chatbots, in-app messaging, social media, and omnichannel communication — to connect with your customers wherever they are.
Support for insurance CRMs, claims platforms, and policy administration systems.
Centralized, controlled access to product and policy knowledge.
Advanced call monitoring, QA frameworks, and actionable performance insights.
Skills-based routing, callback options, and AI-enabled tools that connect customers to the right agent every time.
Discover Our Services
Your insurance company never needs to worry about dropped calls, poor customer service, or missed opportunities. Our teams represent your brand ethically and accurately—delivering friendly, personalized service that builds long-term trust.
Talk to a CX ExpertProvide fast, empathetic, and reliable customer support with our customer care outsourcing solutions. Our trained agents focus on first-contact resolution, service quality, and relationship building to strengthen your brand reputation.
Get Customer Support Solutions
Engage customers seamlessly across phone, chat, email, social media, and digital platforms. Our omnichannel contact center solutions unify customer journeys, improve response times, and provide real-time visibility across all channels.
Explore Omnichannel Solutions
Deliver reliable technical assistance with our outsourced technical support and helpdesk services. We provide tiered support models, rapid issue resolution, and knowledgeable agents trained on your products and systems.
Get Technical Support
Accelerate revenue growth with our sales outsourcing services designed for lead generation, qualification, conversion, upselling, and cross-selling. Our data-driven sales teams help you maximize ROI and customer acquisition.
Sales Outsourcing
Optimize operations and reduce costs with our secure back-office outsourcing services. From data processing to administrative support, we streamline workflows while ensuring compliance, accuracy, and scalability.
Optimize Your Operations
Scale your operations with dedicated call center teams tailored to your business needs. Our flexible staffing models provide skilled, brand-aligned professionals who operate as an extension of your in-house team.
Build a Dedicated Team
Leverage our global network of onshore, nearshore, and offshore call centers to deliver scalable, cost-effective, and compliant customer support. We provide 24/7 coverage, multilingual expertise, and enterprise-grade performance.
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Industries We Serve Worldwide
We deliver scalable, secure, and industry-specific BPO and call center services designed to enhance customer experience, operational efficiency, and business performance across global markets.
Tell us what you’re building — we’ll show you how to get there, faster and smarter.
Yes. Our insurance BPO services are purpose-built for insurance organizations across multiple product lines.
Yes. We provide 24/7/365 FNOL, claims intake, and claims management support.
Absolutely. We support phone, chat, email, social media, and digital channels.
Yes. Our workflows align with global regulations and compliance requirements.
Yes. Our teams support customers in 27+ languages.
Most programs can be launched within 2–6 weeks , depending on scope.
TESTIMONIALS
Global Empire provides reliable 24/7 coverage with live support when it matters most. Their breadth of service, professionalism, and ability to answer calls quickly has made a major difference for our organization. We’re very happy with the partnership and would recommend them confidently.
Wait times no longer exist with the service Global Empire provides. We have cut labor costs dramatically, eliminated overhead from dispatch staffing, and our clients are getting picked up quicker. Spending less while improving service has become the backbone of our business.
We are not only meeting but exceeding our service level objectives. Global Empire resolves many calls without needing a live agent, and the calls that require support are answered quickly and handled faster than before. Their reporting gives us visibility anytime we need it.
We set very challenging service level objectives and insist on those standards being met. At first we were unsure if Global Empire could consistently deliver at that level, but they proved they could. Based on performance and reliability, we know we made the right decision.
Service matters greatly for customer loyalty and experience, and Global Empire provides exactly the professional support required. We’re confident we achieve more value in our contact center because of the strategic partnership and the consistency of their service.
During our recent flood disaster, Global Empire provided messaging services vital to our communications management. Their quick, efficient, and professional response stood out throughout the crisis. In situations like this, service quality is not taken for granted — it’s recognized.
Excellent service — we consistently receive comments about how professional and friendly their agents are. To our customers, it feels seamless and they assume the people answering are part of our in-office team. It has worked out far better than we thought possible.
Global Empire has provided essential call center services for over a decade, responding to medical and non-medical emergencies with accuracy and professionalism. Their commitment to quality and continuous learning is clearly reflected in the service they deliver.
I never realized how much overtime we were paying until we started using Global Empire. We were able to eliminate overtime completely while improving how calls are handled. Now our staff can focus on other important tasks that keep our customers happy.
I wasn’t using all the options Global Empire offered until one of their representatives noticed and reached out. Based on their recommendations, we made several changes that saved money and improved response time. Customers now comment on how efficiently our business runs.
We believe excellent customer service provides the sharpest competitive edge. Global Empire shares that same vision and works closely with us to deliver the best possible service quality. Their partnership supports our ongoing commitment to excellence.
The main reason we work with Global Empire is the ‘red carpet’ treatment. They have the best group of agents I’ve worked with in over 20 years, and they consistently maintain high standards for compliance and customer interactions. They lead by example.
Efficient, professional service with a personal touch. It’s rare to find a provider that consistently delivers both quality and responsiveness at this level.
Over the years I’ve been impressed with the professionally trained staff at Global Empire. Our customers are often anxious or angry, and their team consistently puts them at ease. In two decades, we have never had a customer complaint — which says everything.
As we expanded from Europe into North America, we knew customer service and technical support would be critical to success. We were impressed to learn Global Empire was handling support for a market leader. After working with them, it’s clear why — their service sets the standard.
One of our members struggled with registration and called our toll-free number. The Global Empire agent remained calm, extremely helpful, and professional throughout a long troubleshooting process. Because of that call, the customer remained loyal — and that is a huge asset.
Global Empire is over-delivering on SPH and sales targets. Their performance has helped us reduce acquisition costs significantly, and they have proven to be the missing link in our growth strategy.
I can’t believe we didn’t use Global Empire sooner. Since joining, our order accuracy improved, wait time is virtually gone, and customers receive their orders correctly and on time. This partnership has had a major impact on our national pizza business.
Because of their experience in the energy industry, Global Empire has become a valued marketing partner. Their call center solutions help us acquire customers, retain them, and provide quality service after the sale — 24 hours a day.
Our business relationship with Global Empire has been long and very satisfying. Their employees deserve full credit for the professionalism and consistency they bring to every interaction. I know firsthand how stressful frontline work can be, and their team delivers every time.
Global Empire has been an integral part of our business for years. Our customers expect to speak with someone who can assist immediately, and their team consistently delivers. They maintain professionalism, empathy, and flexibility, making it easy to work together.
With so much outsourcing in the answering services space, it was a relief to find a provider that is truly efficient. The pricing is excellent, onboarding was smooth, and our clients were far happier speaking to a live operator instead of voicemail.
We have partnered with Global Empire for over 15 years and they remain a crucial part of our 24/7 operations. They support multiple sites across states, and we couldn’t be happier with their service, reliability, and long-term consistency.
We publish an independent shortlist of the 15 providers worth considering for insurance programmes, with the criteria that matter in this industry and how each provider compares.
