Personalized Account Management

Welcome to the world of best-in-class
account management services.

Personalized Account Management

One thing that makes us different is our best-in-class client services team. At Global Empire Corporation, we call them our client champions. It's their goal to exceed our clients' expectations from the discovery phase through implementation, program management, and beyond.

When you partner with Global Empire Corporation you are assigned an account manager with deep knowledge about your industry who will support you in reaching your business goals. Our personalized service and attention will help you. Our solid growth over the past 20 years has been a clear reflection of our successful client partnerships, much of it due to the credit of our account managers.

When you partner with Global Empire Corporation, you will work with an account manager with deep knowledge in your industry, strong communication skills, and strong organizational skills. As your day-to-day contact, your account manager will proactively support you across many vital areas:

  • Create, maintain and coordinate program information, delivery and timelines
  • Ensure we are meeting your goals and objectives
  • Evaluate and refine the process throughout the life of your project
  • Maintain and foster clear communication between you and the Global Empire team
  • Identify and recommend new and innovative ideas for program improvements
  • Review metrics, search for new ideas, and offer improvement suggestions

One-on-one attention you deserve to reach your goals.

Your personal account manager will stay up to date on all news, trends, regulations and compliance issues related to your industry.


Your success is our success.

Testimonial

"We are now not only meeting but exceeding our service level objectives. Global Empire Corporation's front-end resolves a large number of our calls without even needing a live agent. The calls that do require an agent are answered quickly, and resolved almost 30% faster than we had previously been able to do. We are able to access reports whenever we want them, giving us a detailed look at how things are moving, and helping identify any troubles before they become major issues. Our customers are dealing with friendly, genuinely caring agents who either resolve their problems quickly or help them understand what is happening. And all of this is ours at a price that is at the lower end of anything we could ever hope to find within North America."

“If you are not taking care of your customer, your competitor will.”