Global Empire Corporation's extensive expertise in the telecommunications industry translates very well to the technology companies. We have been providing device support for a wide variety of communications vehicles for our clients for the past 15 years. Global Empire Corporation's core strength is extensive, proven experience in each function of the customer lifecycle along with effective customer contact center solutions.
We handle millions of technical support interactions for several of the largest and best-known brands in the world. Global Empire Corporation's knowledgeable support professionals are passionate about high-tech products. They'll know how your products function inside and out to provide quick and thorough assistance to your customers, and this can lead to exceptional customer experiences.
We recruit tech-savvy people who also have a customer-focused service ethic, so your customers will get the service they need from people who understand the technology. By solving technical problems correctly and quickly the first time, we can increase customer satisfaction and build brand loyalty – all while helping to reduce the cost of supporting your customers.
In addition, our Technical Support Professionals are experts in uncovering additional cross-sell and up-sell opportunities, which can lead to consistent and quantifiable revenue generation and added value for your organization.
Technical Support solutions include:
- Dispatch management
- Escalation management
- Installation & connectivity
- Level 1, 2 and 3 technical support
- Predictive customer satisfaction modeling
- Product configuration and troubleshooting
- Reliability tracking and reporting
- Warranty or post-warranty support
Keeping up with technology in this fast paced, evolving industry is challenging. The new consumer requires customer service delivered quickly in the way they like to receive their information. The demands are often past technical support to customer service delivered through multi channels including voice, email, chat, text and social media.
Our capabilities include: inbound and outbound sales, account management, customer care, retention, technical support and up-sell and cross sell.