• Toll Free: (855)406-9555
    • Canada
    • United States
    • Dominican Republic
    • Lebanon
    • Philippines

    Social Media

    Social Media

    90% of customers find the features of social customer service extremely useful. Be there for them where they feel most at home with managed social media response.


    Creating and maintaining an engaged audience takes professional social media management infrastructure.

    Every 60 seconds there are 278,000 new tweets posted on Twitter, 216,000 new photos posted to Instagram, and 2.4 Million posts uploaded to Facebook. Filtering the relevant messages to your brand and responding in a timely fashion is a 24/7 task. Global Empire Corporation has the dedicated Social Media Brand Care Specialists trained in your brand to be able to respond to the thousands of mentions that occur directly about your brand each month.

    We manage your presences on Facebook, Twitter, and other online communities by working together with your marketing and public relations teams to handle all of the relevant posts accurately and in a timely fashion.

    Managing social media is a full time job. People, plans, and platforms work together to build an engaged community.

    Global Empire Corporation follows a consultative approach to learning your brand and its' needs in the social space. Whether your brand requires an enterprise or mid-market solution we work with you to find the right plan, platforms and staffing to properly handle your need.

    Efficiently monitoring the mentions of your brand on social media can be a daunting task. Having the right response, in a timely manner can help to improve customer service, add brand awareness, and increase customer lifetime value.

    Our dedicated Social Media Brand Care Specialists monitor your brand online, capturing the 97% of mentions that are currently un-addressed. We understand your brand and consult with you to determine the right social media communities, like Facebook and Twitter, for social customer response.

    Care for your brand with social media monitoring services.


    Customers engage. We help your brand respond.


    Global Empire Corporation has the people, plan, and monitoring platforms needed to integrate your marketing, public relations, and customer service teams. We provide 24/7 social media monitoring services that your brand can measure, track and trend.

    Global Empire Corporation has the people, plan, and monitoring platforms needed to integrate your marketing, public relations, and customer service teams. We provide 24/7 social media monitoring services that your brand can measure, track and trend.

    We can help you develop a comprehensive customer engagement plan to support social media, including:


    • Answer customer inquiries in real time, 24/7

    • Customer service extension to social media

    • Engagement and ROI metrics, tracking

    • Integration and escalation to your current teams

    • Review management services on demand

    • Social media risk management

    • Social presence management