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    Outbound Call Center Services

    Examples of our outbound services include:

    Crisis Management- We help you be proactive by handling product recalls, customer alerts, or setting the record straight on news stories or legislation.

    Customer Retention - We follow up with customers whose subscription or lease or other arrangement is about to expire and offer them options such as extending their agreement and rewards for renewing.

    Direct Mail and Email - We follow up on your direct mail piece or email to update and cleanse your mailing list, and take the next step in the sales process, including sending more information and scheduling an appointment.

    Lead Generation and Prospect Qualification - We save you time and money by allowing your sales team to do what they do best—speak with highly qualified prospects. We create a call plan to introduce your company and products to the marketplace, qualify prospects, and pass on only the best leads to your sales team for follow up.

    Market research — We develop a list of questions tailored to your needs, or help you refine your own questions so that the results you get from a survey or poll are statistically valid and can lead to the insights you're looking for.

    Outbound Sales - We collaborate with you on a script that effectively boosts conversions and revenue from cross-selling and upselling.

    Performance Review - We contact your staff to determine if they're delivering the level of service that meets your standards.

    Quality Assurance - We follow up with customers to get feedback on their experience with your products and your company.

    The key to successful outbound sales solutions programs is having Sales Professionals who really understand your product or service. Global Empire Corporation Sales Support Professionals have the natural skills, great training and enthusiasm to help generate more revenue for your business while delivering exceptional customer experiences.

    Global Empire Corporation has dedicated a large part of our infrastructure to provide our client's with the most state of the art predictive dialing systems. We use interactive scripting tools to enhance our agents' ability to drive sales and retain customers. Our recording abilities combined with live-real time monitoring coupled with our tracking systems, enables our clients' to have instant information about their accounts. We want to give your customers' the experience that only Global Empire Corporation can provide.

    We are committed to providing the highest quality, most compliant and secure outbound solutions in the industry.

    Our sales offering is the secret to our success in generating revenue for clients. We start by focusing on hiring the right people and then equipping them with the training, support and tools to be successful when working with your customers.

    We've identified and isolated six proven steps and nearly two-dozen individual behaviors that lead to better sales close rates. Today we have the proven expertise you can rely on to support your sales goals and objectives with our highly-trained Sales Support Professionals.

    Our Sales Support Professionals know how to field questions, explain features, advantages and benefits and make a personable, sincere and convincing case that leads consumers to say "yes" to your product or service. In addition, our Sales Professionals have the skills to help increase revenue through our Customer Save Desk.

    A typical outbound centre agent from Global Empire Corporation will be:

    • A qualified graduate who is computer literate

    • Bound by a Non-Disclosure Agreement to ensure security of information

    • Proficient in communication, selling and marketing

    • Well trained and experienced in outbound contact centre services

    For lead generation, prospect qualification and more, our Brand Care Specialists have the communication skills to make your program a success.

    We have over 15 years of experience helping clients in a wide range of industries structure their outbound programs for success. That experience is available to you when you choose Global Empire Corporation as your outsourced call center. We offer the flexibility of adjusting the staffing on your account to meet an immediate need, an ongoing program, seasonal peaks and valleys, or one-time projects.

    Our Outbound services include:

    • 3rd party verification

    • Appointment Setting

    • Auto Loans

    • Conference & registration

    • Customer Acquisition

    • Customer Retention and Win Back

    • Customer Satisfaction Surveys

    • Customer support

    • Database Enhancements

    • Database services

    • Direct Mail Follow-Up

    • Education forms and Warm Transfers

    • Lead generation services

    • Lead Qualification and Verifications

    • Live Warm Transfers

    • Market intelligence services

    • Market Research

    • Order fulfillment

    • Order taking

    • Pre-paid/post-paid ordering and activation

    • Product launches

    • Product Registration

    • Product launches

    • Product Registration

    • Product sales

    • Retain, Renewal & Loyalty

    • Sales After Service

    • Sales lead generation

    • Sales support

    • Save programs

    • Telemarketing services

    • Transcription

    • Up selling and Cross selling

    • Welcome programs