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    INFORMATION TECHNOLOGY SERVICES


    Information Technology Services

    With more than a decade of experience across multiple clients and applications, we offer proven best practices with a wide range of consumer program applications to integrate service-to-sales, improve customer satisfaction, and delight your customers.

    Organizations today are looking for solutions that bring together integration with increased productivity. Global Empire Corporation has vast experience and strong resources to help any business cater to there IT infrastructure. We handle millions of technical support interactions for several of the largest and best-known brands in the world.

    Global Empire Corporation's knowledgeable support professionals are passionate about high-tech products. They'll know how your products function inside and out to provide quick and thorough assistance to your customers, and this can lead to exceptional customer experiences.

    We recruit tech-savvy people who also have a customer-focused service ethic, so your customers will get the service they need from people who understand the technology. By solving technical problems correctly and quickly the first time, we can increase customer satisfaction and build brand loyalty – all while helping to reduce the cost of supporting your customers.

    In addition, our Technical Support Professionals are experts in uncovering additional cross-sell and up-sell opportunities, which can lead to consistent and quantifiable revenue generation and added value for your organization.

    Today, companies must provide multichannel customer service through voice, chat, email, and social media. All these technology services must integrate into a global IT infrastructure that is both 100% reliable and secure. Global Empire Corporation has taken every step to ensure that we can help your organization lower your costs, migrate your security and compliance risks, and provide an overall higher customer experience through our technology offerings.

    Global Empire Corporation can offer a mixture of service technologies either on premise, cloud, or through our international service delivery centers. Service integration is possible through our centralized IT infrastructure with various points of presence locations throughout North America, Asia, and Central Amercia.

    We can deliver and have expert knowledge in contact center management, unified communications tools, and workforce management. It's the power of our people, culture, and experience that bring it all together for a solution that just simply makes business sense.


    Global Empire Corporation is a leading provider of outsourced customer contact solutions for a variety of technology industries, with particular experience in the networking technology and consumer electronics markets. Global Empire Corporation has worked with several of the world's Top 10 technology and consumer electronics companies, helping them to build stronger relationships with existing and prospective customers.


    WEBSITE DEVELOPMENT

    We offer full service web design and development. We specialize in developing websites and we are known for being on-time, and flexible. We focus on achieving the business goals of our clients. We provide timely support and excellent service. We can design your company a complete online website complete with shopping cart as well as an information only site. We are developers and graphic design experts. We have created many websites. Global Empire Corporation provides our terrific in house design team to walk you through the complete process.

    We possess experience in, SEO, Java script PHP, HTML,CSS, Word Press, Joomla, MySql, Flash Script. Photoshop Multimedia, 3D Animation, 3D Architectural view, 2D Character Animation, Web Designing, Logo Designing, Product Demos and Tutorials.

    While each client and program may have unique needs, targets, and program parameters, the breadth of program support has grown to cover a complete range of programs, including:


    • Dispatch management

    • Direct sales

    • Distributor, repair and service center support

    • Escalation management

    • Fulfillment logistics

    • Installation & connectivity

    • Level 1, 2 and 3 technical support

    • Predictive customer satisfaction modeling

    • Product and service inquiries

    • Product configuration and troubleshooting

    • Reliability tracking and reporting

    • Technical support

    NETWORKING SOLUTIONS:

    Networking Solutions

    We can design core network infrastructures from the corporate lan, wan, data center, and the cloud. Security controls will overlay all solutions ranging from Unified Communications, Telepresence, Collaboration, Contact Center, Customer Relationship Management Systems (CRM's), Enterprise Resource Planning (ERP's).


    INFORMATION SECURITY:

    Information Security

    Global Empire Corporation's security practices can provide your enterprise with a range of services to integrate Firewall, Intrusion prevention, Policy Compliance, Email Security, Remote Access, Vulnerability Management, Patches, and other security controls your organization must implement.


    ENTERPRISE MANAGEMENT:

    Enterprise Management

    Customers love the convenience of entering their phone number and having us call them back, rather than waiting in a hold-queue. It's a simple but effective way to improve your customer service.


    CONTACT STRUCTURE INFRASTRUCTURE:

    Contact Structure Infrastructure

    Our team understands customer service and can build optimum contact center infrastructure for any business need. We can custom code any IVR/CTI convergence solution and integrate into any back end CRM, ERP, or any legacy application that your organization might have.


    APPLICATION MANAGEMENT

    Application Management

    Our Application development services can give you the solution you need to provide and exceed your business requirements. Scalability and design are tailor made to provide a cost effective application that will grow and evolve as your business changes. Through our application maintenance and management services we can help you address a wide range of platforms and technologies using our offshore service delivery centers.