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    Interactive Voice Response

    Interactive Voice Responce

    The difference between an IVR experience that proceeds easily through the process of reaching a caller's objective is not technology but design.

    At Global Empire Corporation IVR never strands a caller without the option of reaching a live representative trained to help them.

    Good design includes the option for help

    Nothing is more frustrating to the caller or more damaging to the reputation of the brand or company than being lost in telephone limbo without an easy way out. On the other hand, nothing is more efficient or effective than a self-guided, easy-to-understand self-service system. Global Empire Corporation gives you the best of both worlds with all its IVR programs and services. We can act as your primary IVR provider or as overflow and peak demand backup to your in-house programs.

    IVR is about self-service, which many customers prefer.

    However, no customer wants to feel lost or abandoned. So the design of effective IVR solutions always includes a way for the customer to opt for live support. Designed properly, IVR can help your customers get the help they need faster and more efficiently.

    Pick a service, any service

    Global Empire Corporation offers many IVR applications: Lead generation, NACSZ capture, automated surveys, Help lines, FAQ's, and Order Status. Global Empire Corporation also offers Voice Broadcasting – the ability to send out thousands of calls communicating time-critical information.

    • Automated Attendant

    • Automated Collections

    • Broadcast Messaging

    • Call Recording

    • Call Routing

    • Credit Card Validation

    • Customer Account Inquiries

    • Customer Help Line

    • Custom On-Hold Marketing

    • Dealer Locator

    • Disaster Recovery

    • Integrated IVR

    • Lead Generation

    • Name Lookup

    • Network Queing – Spike Handler

    • New Product or Services Announcements

    • Order Status

    • Pre-Announcements

    • Priority Routing

    • Product or Company Information

    • Qualifying Leads

    • Service Level Alerts

    • Speech Recognition

    • Surveys

    • Take-back and Transfer

    • Virtual Agents