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    Inbound call center services

    Inbound Call Centre Service

    Your website, catalog, and marketing campaigns sell your products and services while establishing and promoting your brand personality. When consumers respond, they expect to speak to a representative of your company and have an experience that reinforces that brand personality. At Global Empire Corporation, that's exactly the experience our Brand Care Specialists deliver.

    Whatever industry you're in—luxury brands, automotive, multi-channel retailing, health insurance—we offer the full range of inbound services that help you increase sales, retain customers, and create brand loyalty. We convey your brand personality consistently and deliver on your brand promise in every interaction with your customers.

    Global Empire Corporation has been known in our industry for our ability to offer the highest quality customer service to our clients'. We maintain a 24 hours a day, 7 days a week and 365 days a year service center.

    With a state of the art technology center we make available to our clients' the most advanced services creating a quality experience for your customers. We guarantee that your customers will always be satisfied. Quality calls with redundant 100 MBPS fiber lines help to eliminate poor voice quality. We also have a private line network option for secure calling.

    Global Empire Corporation currently supports customers in all contact channels. Our experience includes traditional channels like voice, chat and email supported by premise- based systems as well as leading platform as a solution (PAAS) models. Our expertise extends to interactions via e-service channels, such as social media and web forums, and can provide insight regarding how, and often more importantly why, to interact with certain customer segments and integrate select service strategies.

    Having an efficient and prompt inbound customer care or customer support is as important as having a great product or service. In absence, you risk losing out on your valuable customers to your competitors. If lately you have been unable to meet the grueling demands of customer support in-house, why not consider outsourcing inbound customer support to Global Empire Corporation?

    We are a well-established and reputed outsourcing company, which has handled inbound customer service operations of several global organizations, across a wide range of domains over the years. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24x7 that are tailor-made for your customers.

    In today's competitive business world, you need every advantage you can get. At Global Empire Corporation, we'll give you the edge over the competition with our full array of call center solutions. Experienced call center consultants, telesales experts, and inside sales gurus will help you streamline operations to make the most of every customer interaction.

    Trust your customer contact to the Brand Care Specialists of Global Empire Corporation.

    Your 800 number. Your chat support button. Your email and social media interactions.
    All critical touch points where your customer experiences your brand.

    Our Inbound Services Include:

    • Answering Services

    • Billing Queries Services

    • Charge Back Handling Services

    • Chat Support, Email Support

    • Claims Processing Services

    • Consumer Response

    • Credit Card Services

    • Customer Complaint Resolution

    • Customer Services

    • Customer Support and Retention Services

    • Customer Surveys

    • Customer Win-Back

    • Dealer Locaters and Referral Services

    • Directory Inquiry Services

    • Direct Mail /TV Response

    • Email Management Services

    • Email Response

    • Event Scheduling Services

    • Help Desk Solutions

    • Inbound Sales

    • Inquiry Handling

    • Insurance Claims Processing Services

    • IVR Services

    • Job dispatch services

    • Lead Qualification

    • Loyalty Programs

    • Medical Answering Services

    • Online Customer Support Services

    • Order Entry Services

    • Order Management

    • Order Processing Services

    • Order Taking Services

    • Medical Answering Services

    • Online Customer Support Services

    • Order entry services

    • Order Management

    • Order Processing Services

    • Order Taking Services

    • Order Verification and Processing

    • Payment Collection Services

    • Phone Answering Services

    • Political Surveys

    • Product Information Request Services

    • Product recall Management Services

    • Product Support Services

    • Product Technical Information

    • Real-time Inventory Status Services

    • Rebate Processing Services

    • Registration of Event Participants & Prospects

    • Sales closure Services

    • Sales Lead Qualification

    • Scheduling Sales Demos Services

    • Subscription Services

    • Taxi Dispatch Services

    • Technical Support

    • Ticketing sales subscription services

    • Toll Free Response

    • Toll Free Services

    • Up-Selling & Cross-Selling Services

    • Virtual Receptionist Services

    • Warranty registration services

    • Website Response