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    Energy & Utilities Technology

    Utilities rely on us for our brand care approach to their outsourced marketing and customer support functions.

    Energy & Utilities Technology

    Deregulation has increased competition for utilities and made customer service and satisfaction critical for attracting and retaining customers. For both inbound and outbound services, we work with your staff to define and communicate the right messages to prospects and customers and help you reach your key performance indicators (KPIs).

    We also provide crisis management services when an energy provider needs help fast to notify customers and answer questions about incidents like power outages. Global Empire Corporation services the energy and utilities industries handling inbound/outbound customer support. We offer you excellent customer services and increased service levels and we do this while maintaining the highest call quality in the industry. Global Empire Corporation can also customize and build a solution to meet your needs. Trust us to handle your customer service with utmost professionalism.

    Deregulation has increased competition for utilities and made customer service and satisfaction critical for attracting and retaining customers. For both inbound and outbound services, we work with your staff to define and communicate the right messages to prospects and customers and help you reach your key performance indicators (KPIs).

    We also provide crisis management services when an energy provider needs help fast to notify customers and answer questions about incidents like power outages.

    Services


    We function as an extension of your organization; our range of services for energy and utility companies includes:

    • After-hours support
    • Appointment Scheduling
    • Automated self-service solutions
    • Billing inquiries
    • Business-to-business sales
    • Customer Care
    • New Customer Acquisition
    • Notification campaigns
    • Survey capabilities
    • Turn On/Turn Off Scheduling